have installed the Asia Miles by Cathay App on their Device which is linked to their Membership account; and
AML has been notified by Cigna Healthcare that the Member is insured under an Eligible Insurance Product and the Member remains insured under an Eligible Insurance Product at all times.
By registering as an Elevated Wellness Journey Participant and by accessing the Elevated Wellness Journey on the Asia Miles by Cathay App, Elevated Wellness Journey Participant acknowledges that they have read and accepted these Elevated Wellness Journey terms and conditions (and these Terms and Conditions).
If you are insured under an Eligible Insurance Product but have not registered as a Member and you wish to participate in the Elevated Wellness Journey, you must:
if you are not yet a Member, register to become a Member;
if/once you are a Member, notify Cigna Healthcare and/or notify Cathay via Whatspp at 27472747 that you are a Member and quote the Eligible Insurance Product number that you are insured under, and upon notification or confirmation by Cigna Healthcare to AML that you are insured under the applicable Eligible Insurance Product, you will be confirmed as an Elevated Wellness Journey Participant within 14 business days after Cigna Healthcare’s notification or confirmation to AML.
The eligibility as an Elevated Wellness Journey Participant will be terminated within 14 business days after Cigna Healthcare notifies AML that the Member is no longer insured under any Eligible Insurance Product for any reason, including where the Eligible Insurance Product has been cancelled, terminated, lapsed or expired.
Elevated Wellness Journey Participants acknowledge and agree that Cigna Healthcare shall have the final say with regards to whether:
the purchase of certain insurance policies from Cigna Healthcare is an Eligible Insurance Product;
a Member’s status as an insured under an Eligible Insurance Product; and/or
the Member is no longer insured under an Eligible Insurance Product, and Cigna Healthcare’s determination with regards to the above matters may impact on a Member’s rights under these Wellness Journey terms and conditions (including any eligibility to participate in the Elevated Wellness Journey which AML shall have the final say).
Elevated Wellness Journey Participants must not:
Link another person’s Permitted Tracking Device or otherwise sync another person’s activity data to their Cathay Membership Programme account on the Asia Miles by Cathay App or otherwise provide false or misleading information in connection with their participation in the Elevated Wellness Journey (including in relation to the Completion of Activities); and/or
commit Misconduct or fraud or otherwise engage in illegal, dishonest, misleading, deceptive or fraudulent activities in relation to their participation in the Elevated Wellness Journey (including in relation to the Completion of Activities).
Elevated Wellness Journey Participants should regularly check their Cathay Membership Programme account on the Asia Miles by Cathay App and must promptly notify AML of:
any omissions, incorrect entries or other discrepancies associated with their account or in connection with their participation in the Elevated Wellness Journey; and/or
any unauthorised transactions relating to the Elevated Wellness Journey that have been processed using their Cathay Membership Programme account on the Asia Miles by Cathay App.
An Elevated Wellness Journey Participant may cancel their participation in the Elevated Wellness Journey at any time by contacting the Cathay via Whatspp at 27472747.Member’s participation will be terminated in the Elevated Wellness Journey within 14 business days of such request.
AML may suspend or terminate an Elevated Wellness Journey Participant’s participation in the Elevated Wellness Journey without notice and with immediate effect if AML believes that an Elevated Wellness Journey Participant has breached any of their obligations set out in clause 6 above and/or fails to comply with these Elevated Wellness Journey terms and conditions (including these Terms and Conditions). Without limiting the foregoing, AML may also suspend or terminate an Elevated Wellness Journey Participant’s participation in the Elevated Wellness Journey at its sole discretion at any time and without notice.
Subject to clause 6 of the ‘Earning Asia Miles’ section below, any termination or deactivation of an Elevated Wellness Journey Participant’s participation in the Elevated Wellness Journey will not impact on any Asia Miles earnt prior to such termination or deactivation. However, upon termination or deactivation of an Elevated Wellness Journey Participant’s participation in the Elevated Wellness Journey:
all personal settings and all information and data gathered in relation to the Elevated Wellness Journey on the Asia Miles by Cathay App and the Member’s Membership account will be deleted, including all progress made in relation to Activities;
all Links of Permitted Tracking Devices to a Member’s Membership account on the Asia Miles by Cathay App will be terminated and Members should switch off all Links from their Permitted Tracking Devices to their Membership account on the Asia Miles by Cathay App; and
any Asia Miles earnt in connection with Activities will be forfeit and waived (unless such Activities were Completed prior to the date of termination or deactivation).
B. Earning Asia Miles
Completion of certain Activities may entitle Elevated Wellness Journey Participants to earn Asia Miles ("Asia Miles Earning Activities") provided the Elevated Wellness Journey Participant:
complies will the terms and conditions applicable to the Asia Miles Earning Activity; and for Device Tracked Activities, logs into and accesses the Elevated Wellness Journey on the Asia Miles by Cathay App within 7 days of the date of Completing the Asia Miles Earning Activity (inclusive).
Asia Miles earned from Completing Asia Miles Earning Activities in accordance with clause 1 of these Elevated Wellness Journey terms and conditions above will be credited to Elevated Wellness Journey Participant’s Membership account within 14 business days of the date of Completion.
The number of Asia Miles available for the Completion of Asia Miles Earning Activities will be the number communicated by AML on the Asia Miles by Cathay App at the time of entry into the Mileage Earning Activity.
Members who are not successfully registered as an Elevated Wellness Journey Participant (or at any point are no longer registered as Elevated Wellness Journey Participants for any reason, including in the case of termination, deactivation or suspension) will not be entitled to earn Asia Miles for Completing Asia Miles Earning Activities.
Additional terms and conditions may apply to Asia Miles Earning Activities on the Elevated Wellness Journey, including the earning of Asia Miles from Completing such Asia Miles Earning Activities.
AML may change the number of Asia Miles available for Asia Miles Earning Activities at any time without notice. Any change will not affect the Asia Miles earned on Asia Miles Earning Activities Completed prior to the change, unless required to comply with applicable laws, regulations and/or applicable codes of practice as determined by AML in its sole discretion.
Elevated Wellness Journey Participants can track Asia Miles earned on the Elevated Wellness Journey in the preceding 30 days in their Membership account on the Asia Miles by Cathay App.
AML may impose caps on the number of Asia Miles that can be earned by Completing Asia Miles Earning Activities on the Elevated Wellness Journey at any time and without notice.
AML may at any time cancel, deduct or otherwise reverse Asia Miles credited to an Elevated Wellness Journey Participant’s Membership account or not credit Asia Miles to an Elevated Wellness Journey Participant’s Membership account if:
the Asia Miles have been credited due to any error; and/or
if AML believes that an Elevated Wellness Journey Participant has breached any of their obligations set out in clause 6 of ‘Participation in the Elevated Wellness Journey’ section above and/or fails to comply with these Elevated Wellness Journey terms and conditions (including these Terms and Conditions).
AML may make the following changes to the Elevated Wellness Journey at any time and without notice:
add insurance products as an Eligible Insurance Product; and/or
suspend or remove insurance products as an Eligible Insurance Product, and such changes will not impact the Asia Miles earned before such change.
C. Device Tracked Activities
Device Tracked Activities must be tracked using a Permitted Tracking Device and different Permitted Tracking Devices may track different Device Tracked Activities. Elevated Wellness Journey Participants must Link a Permitted Tracking Device to their Membership account on the Asia Miles by Cathay App in order to record their physical activity to fulfil a Device Tracked Activity, and only those Device Tracked Activities that are tracked on the Permitted Tracking Device(s) will be eligible to earn Asia Miles on the Elevated Wellness Journey.
AML is not responsible for the Permitted Tracking Devices (including the Linking of the Permitted Tracking Devices to the Asia Miles by Cathay App) and/or any other goods, services, content or other resources that are provided in connection with the Permitted Tracking Devices ("Third Party Products or Services"), including the accuracy, reliability, availability, accessibility, effectiveness or correct use by Elevated Wellness Journey Participants of the Third Party Products or Services, or any costs or expenses relating to the Third Party Products or Services which shall be the sole responsibility of the Elevated Wellness Journey Participant.
Elevated Wellness Journey Participants are responsible for reading and agreeing to any terms and conditions that apply to the use of the Third Party Products or Services.
Elevated Wellness Journey Participants must ensure that they are using the current version of the Asia Miles by Cathay App and Permitted Tracking Devices in order to earn Asia Miles through Completing Asia Miles Earning Activities.
If an Elevated Wellness Journey Participant has Linked more than one Permitted Tracking Device to their Membership account on the Asia Miles by Cathay App at any given time, the data used to assess progress towards a Device Tracked Activity will be data from the Permitted Tracking Device that measured the highest for that Activity.
AML is not responsible for the Linking of the Permitted Tracking Devices to a Member’s Membership account on the Asia Miles by Cathay App, including any network or connectivity problems, and any failure or delay to Link the Permitted Tracking Devices to a Member’s Membership account on the Asia Miles by Cathay App may result in Elevated Wellness Journey Participants failing to Complete Asia Miles Earning Activities and/or otherwise failing to earn Asia Miles for Completing Asia Miles Earning Activities.
D. General
The Elevated Wellness Journey (including any health, medical, fitness or wellness-related articles or any other content available on the Asia Miles by Cathay App or Cathay website) is not intended to be, and shall not be considered in any way to be, medical or health advice. Members should consult their doctor or health or medical professional before participating in the Elevated Wellness Journey, starting any new physical activity (including any Activities as part of the Elevated Wellness Journey) or making any changes to their diet, especially if they are pregnant, over 65 years old, or have a pre-existing medical condition or health problem.
If you experience any medical or health issues or emergency, stop participating in the Elevated Wellness Journey (including all Activities) and consult with a doctor or health professional. AML and the CPA Group shall not be responsible for any health or medical-related problems, injuries and/or death that may result from your participation in the Elevated Wellness Journey (including any Activities) or from any programs, consultations, products, information or events you learn through the Elevated Wellness Journey on the Asia Miles by Cathay App. If you engage in any Activities or any other exercise, fitness or wellness program you receive or learn about through the Elevated Wellness Journey, you agree that you do so at your own risk and are voluntarily participating in these activities.
Any health, medical, fitness or wellness-related articles and any other content on the Asia Miles by Cathay App or Website are provided by third party content providers and any opinion, advice, statements, services, offers or other information expressed or made available are made by the respective third party content providers and not by AML. Neither AML nor its third party content providers guarantee or make any representation or warranty of the accuracy, reliability, completeness or usefulness of any content, nor for its merchantability or fitness for any particular purpose.
These Terms and Conditions shall also apply to these Elevated Wellness Journey terms and conditions. To the extent of any inconsistency, these Elevated Wellness Journey terms and conditions shall prevail.
AML is not a licensed insurance intermediary, and it is not an agent or acting for and on behalf of Cigna Healthcare, Cathay or the policyholders of any Eligible Insurance Product. AML only conducts the relevant administrative or clerical work under these Elevated Wellness Journey terms and conditions. AML does not carry on, or hold out to carry on, any “regulated activities” as defined in the Insurance Ordinance.